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How do I sign-in and sign-out of a Response Group in Skype for Business?

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How do I sign-in and sign-out of a Response Group in Skype for Business?

A Skype for Business Response Group lets members answer phone calls to a central number, such as a helpline or information line. Users can then sign-in to the Group when "on-duty" to answer incoming calls to the Group number, and sign-out when "off-duty"

Calls to the Group will only ring on your computer if you are signed-in to the Group. You can either stay signed in all the time, or sign-in and sign-out as needed.

Access the Response Group sign-in webpage

All groups.PNG

Windows

  1. Open Skype for Business.

  2. Select the dropdown arrow next to the Settings cog icon.



  3. Select Tools > Response Group Settings.

    The webpage will open in your web browser that lets you sign-in to or sign-out of any of the Groups you are assigned to.

 

Sign-in when on-duty

  1. Access the Response Group sign-in webpage.

  2. To sign-in, check the box next to your selected Group.

    Signing in formal group.PNG

    Calls to the Response Group Number will now ring on your computer.

Sign-out when off duty

  1. Access the Response Group sign-in webpage.

  2. To sign-out, uncheck the box next to your selected Group.

    Signing out formal group.PNG

    Calls to the Response Group Number will no longer ring on your computer until you sign-in to the Group.
 
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